# How to Post a Support Ticket

**YouTube:** [How to Post Ticket in case of any issue](https://www.youtube.com/watch?v=UfLMUuOWBr0\&t=16s)

## How to Post Ticket in case of any issue

If you encounter an issue while using **Logic ERP**, you can post a support ticket through either the **Logic Update Manager** or the **official website**. This guide walks you through both methods step by step.

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### **Post a Ticket via Logic Update Manager**

* **Open Logic Update Manager**
  * Locate **Logic Update Manager** in your system **taskbar**.
  * Click on the **"Post Ticket"** option next to **"My Account."**

<figure><img src="/files/c0etmTq5WWrXN2BHKA2o" alt=""><figcaption></figcaption></figure>

* **Select Ticket Category**
  * You’ll be redirected to the ticket submission web page.
  * Under **Subject Category**, choose the relevant category for your issue:
    * Examples: *Billing, Close Books, Database Corruption, Installation, Printing, Reporting, Updation* etc.
  * For example, select **Billing** if your issue relates to invoices or sales.

<figure><img src="/files/LWOsYKQF0pJEvaKc8HwX" alt=""><figcaption></figcaption></figure>

* **Select Subject Title**
  * A list of common issues under the selected category will appear.
  * Choose the most appropriate **Subject Title** related to your problem.

<figure><img src="/files/iI6iXnLj7CPKYtJbddi7" alt=""><figcaption></figcaption></figure>

* **Enter Issue Description**
  * Briefly describe the problem you’re experiencing.
    * Example: *“Error while saving Sale bill.”*

<figure><img src="/files/NnX4k8o3ktqfdXbjlynB" alt=""><figcaption></figcaption></figure>

* **Submit the Ticket**
  * Click the **"Post Ticket"** button.
  * A **confirmation message** will appear.
  * Click **OK** to confirm.

<figure><img src="/files/EHYHQ5ENi5glS1cPPLYU" alt=""><figcaption></figcaption></figure>

* **Ticket Confirmation**
  * You’ll see a message with your **ticket number** indicating the ticket was posted successfully.

<figure><img src="/files/9t2kYgd3BqLEzlbaIMyd" alt=""><figcaption></figcaption></figure>

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### **Post a Ticket via the Website**

* **Log into Logic ERP Website**
  * Visit: [www.logicerp.com](http://www.logicerp.com)
  * Click on **My Account**.
  * Log in using your **username and password**.
* **Submit the Ticket**
  * Navigate to the **"Post Ticket"** option.
  * Enter the **category**, **subject**, and **issue description** (just like the previous method).
  * Click **Post Ticket** to submit.

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### **Support Tips**

* Provide as much detail as possible for quicker resolution.
* Include screenshots or error codes if available.
* Note down your **ticket number** for follow-up communication.


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