# How to Post a Support Ticket

**YouTube:** [How to Post Ticket in case of any issue](https://www.youtube.com/watch?v=UfLMUuOWBr0\&t=16s)

## How to Post Ticket in case of any issue

If you encounter an issue while using **Logic ERP**, you can post a support ticket through either the **Logic Update Manager** or the **official website**. This guide walks you through both methods step by step.

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### **Post a Ticket via Logic Update Manager**

* **Open Logic Update Manager**
  * Locate **Logic Update Manager** in your system **taskbar**.
  * Click on the **"Post Ticket"** option next to **"My Account."**

<figure><img src="https://4031188996-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXMVkjt8zqHBQX1c9QvFS%2Fuploads%2FKWao8ATJ1XlUpvoJfIYZ%2Ftt.png?alt=media&#x26;token=cf0af244-85ff-4b74-bab7-9c7c376faf55" alt=""><figcaption></figcaption></figure>

* **Select Ticket Category**
  * You’ll be redirected to the ticket submission web page.
  * Under **Subject Category**, choose the relevant category for your issue:
    * Examples: *Billing, Close Books, Database Corruption, Installation, Printing, Reporting, Updation* etc.
  * For example, select **Billing** if your issue relates to invoices or sales.

<figure><img src="https://4031188996-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXMVkjt8zqHBQX1c9QvFS%2Fuploads%2FlWoNyKFzFVBhIEnM64Aw%2FSeelct%20Category.png?alt=media&#x26;token=6f843c0e-18d1-4966-a0da-8dcbbc92a1f2" alt=""><figcaption></figcaption></figure>

* **Select Subject Title**
  * A list of common issues under the selected category will appear.
  * Choose the most appropriate **Subject Title** related to your problem.

<figure><img src="https://4031188996-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXMVkjt8zqHBQX1c9QvFS%2Fuploads%2FX5GoixvfiG0g5TdcwKKH%2Fsubject%20tittle.png?alt=media&#x26;token=926d1879-1e57-4704-9d32-6993a411a97a" alt=""><figcaption></figcaption></figure>

* **Enter Issue Description**
  * Briefly describe the problem you’re experiencing.
    * Example: *“Error while saving Sale bill.”*

<figure><img src="https://4031188996-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXMVkjt8zqHBQX1c9QvFS%2Fuploads%2FUwMrXciwlYxXCbOqlEzJ%2FBrief%20Discription.png?alt=media&#x26;token=79c2e770-e979-4e8b-a9e1-96592cf5cc72" alt=""><figcaption></figcaption></figure>

* **Submit the Ticket**
  * Click the **"Post Ticket"** button.
  * A **confirmation message** will appear.
  * Click **OK** to confirm.

<figure><img src="https://4031188996-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXMVkjt8zqHBQX1c9QvFS%2Fuploads%2FkDedhdGnfwanHAdLrXGi%2FPost%20Tcicket%20prmopt.png?alt=media&#x26;token=525187a1-c422-4588-adf2-eef9e1372fa7" alt=""><figcaption></figcaption></figure>

* **Ticket Confirmation**
  * You’ll see a message with your **ticket number** indicating the ticket was posted successfully.

<figure><img src="https://4031188996-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXMVkjt8zqHBQX1c9QvFS%2Fuploads%2FlYGAJVpVjQygVyb2Rcfz%2FTcket%20Number.png?alt=media&#x26;token=4e0871bc-e7b7-4aa4-9b21-a680e390fdf1" alt=""><figcaption></figcaption></figure>

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### **Post a Ticket via the Website**

* **Log into Logic ERP Website**
  * Visit: [www.logicerp.com](http://www.logicerp.com)
  * Click on **My Account**.
  * Log in using your **username and password**.
* **Submit the Ticket**
  * Navigate to the **"Post Ticket"** option.
  * Enter the **category**, **subject**, and **issue description** (just like the previous method).
  * Click **Post Ticket** to submit.

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### **Support Tips**

* Provide as much detail as possible for quicker resolution.
* Include screenshots or error codes if available.
* Note down your **ticket number** for follow-up communication.