How to Post a Support Ticket
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If you encounter an issue while using Logic ERP, you can post a support ticket through either the Logic Update Manager or the official website. This guide walks you through both methods step by step.
Open Logic Update Manager
Locate Logic Update Manager in your system taskbar.
Click on the "Post Ticket" option next to "My Account."
Select Ticket Category
You’ll be redirected to the ticket submission web page.
Under Subject Category, choose the relevant category for your issue:
Examples: Billing, Close Books, Database Corruption, Installation, Printing, Reporting, Updation etc.
For example, select Billing if your issue relates to invoices or sales.
Select Subject Title
A list of common issues under the selected category will appear.
Choose the most appropriate Subject Title related to your problem.
Enter Issue Description
Briefly describe the problem you’re experiencing.
Example: “Error while saving Sale bill.”
Submit the Ticket
Click the "Post Ticket" button.
A confirmation message will appear.
Click OK to confirm.
Ticket Confirmation
You’ll see a message with your ticket number indicating the ticket was posted successfully.
Log into Logic ERP Website
Click on My Account.
Log in using your username and password.
Submit the Ticket
Navigate to the "Post Ticket" option.
Enter the category, subject, and issue description (just like the previous method).
Click Post Ticket to submit.
Provide as much detail as possible for quicker resolution.
Include screenshots or error codes if available.
Note down your ticket number for follow-up communication.
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