> For the complete documentation index, see [llms.txt](https://kb.logicerp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.logicerp.com/logic-erp-installation-configuration-and-troubleshooting-solutions/troubleshooting/support-tickets/how-to-post-a-support-ticket.md).
# How to Post a Support Ticket
**YouTube:** [How to Post Ticket in case of any issue](https://www.youtube.com/watch?v=UfLMUuOWBr0\&t=16s)
## How to Post Ticket in case of any issue
If you encounter an issue while using **Logic ERP**, you can post a support ticket through either the **Logic Update Manager** or the **official website**. This guide walks you through both methods step by step.
***
### **Post a Ticket via Logic Update Manager**
* **Open Logic Update Manager**
* Locate **Logic Update Manager** in your system **taskbar**.
* Click on the **"Post Ticket"** option next to **"My Account."**
* **Select Ticket Category**
* You’ll be redirected to the ticket submission web page.
* Under **Subject Category**, choose the relevant category for your issue:
* Examples: *Billing, Close Books, Database Corruption, Installation, Printing, Reporting, Updation* etc.
* For example, select **Billing** if your issue relates to invoices or sales.
* **Select Subject Title**
* A list of common issues under the selected category will appear.
* Choose the most appropriate **Subject Title** related to your problem.
* **Enter Issue Description**
* Briefly describe the problem you’re experiencing.
* Example: *“Error while saving Sale bill.”*
* **Submit the Ticket**
* Click the **"Post Ticket"** button.
* A **confirmation message** will appear.
* Click **OK** to confirm.
* **Ticket Confirmation**
* You’ll see a message with your **ticket number** indicating the ticket was posted successfully.
***
### **Post a Ticket via the Website**
* **Log into Logic ERP Website**
* Visit: [www.logicerp.com](http://www.logicerp.com)
* Click on **My Account**.
* Log in using your **username and password**.
* **Submit the Ticket**
* Navigate to the **"Post Ticket"** option.
* Enter the **category**, **subject**, and **issue description** (just like the previous method).
* Click **Post Ticket** to submit.
***
### **Support Tips**
* Provide as much detail as possible for quicker resolution.
* Include screenshots or error codes if available.
* Note down your **ticket number** for follow-up communication.
---
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