How to Post a Support Ticket

YouTube: How to Post Ticket in case of any issue

How to Post Ticket in case of any issue

If you encounter an issue while using Logic ERP, you can post a support ticket through either the Logic Update Manager or the official website. This guide walks you through both methods step by step.

Post a Ticket via Logic Update Manager

• Open Logic Update Manager

  • Locate Logic Update Manager in your system taskbar.

  • Click on the "Post Ticket" option next to "My Account."

• Select Ticket Category

  • You’ll be redirected to the ticket submission web page.

  • Under Subject Category, choose the relevant category for your issue:

    • Examples: Billing, Close Books, Database Corruption, Installation, Printing, Reporting, Updation etc.

  • For example, select Billing if your issue relates to invoices or sales.

• Select Subject Title

  • A list of common issues under the selected category will appear.

  • Choose the most appropriate Subject Title related to your problem.

• Enter Issue Description

  • Briefly describe the problem you’re experiencing.

    • Example: “Error while saving Sale bill.”

• Submit the Ticket

  • Click the "Post Ticket" button.

  • A confirmation message will appear.

  • Click OK to confirm.

• Ticket Confirmation

  • You’ll see a message with your ticket number indicating the ticket was posted successfully.

Post a Ticket via the Website

• Log into Logic ERP Website

  • Visit: www.logicerp.com

  • Click on My Account.

  • Log in using your username and password.

• Submit the Ticket

  • Navigate to the "Post Ticket" option.

  • Enter the category, subject, and issue description (just like the previous method).

  • Click Post Ticket to submit.

Support Tips

• Provide as much detail as possible for quicker resolution.

• Include screenshots or error codes if available.

• Note down your ticket number for follow-up communication.