Stock not shown while billing even if it exists in the system
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Last updated
Last updated
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In this tutorial, we'll walk through the steps to resolve an issue where stock is not visible while creating a sale bill, despite being available in the system.
While entering items in a Sale Bill, the system does not display available stock.
This may occur even when the stock exists in the system.
The issue is usually related to Godown configuration or user access rights.
1. Check if Stock is Actually Available
Navigate to: Main Menu and click to Reports & Queries.
Select Stock Query.
Set Configuration: Closing Stock - Item Wise.
Select the item from the search list and create the Report
If stock is visible here, continue to the next step
2. Check Stock Godown Wise
From the same Reports & Queries section, click on Stock Query Cross Tab
Set Configuration: Stock Query – Godown Wise
Select the same item and generate the report
Observe the Godown where the stock is available (e.g., Main Godown or Nill)
3. Check Sale Voucher Configuration
Navigate to: Setup/ Configuration and click on "Sale Voucher Configuration".
Choose the appropriate Billing Series
Click on Other Settings under the Other Settings-1.
Under Defaults-2, check the Default Godown
If it's set to Nil, and your stock is in Main Godown, it won’t appear during billing
Select Main Godown and untick Nil Godown.
Click OK and Save the configuration
4. Check User-Wise Godown Access
Navigate to: User Access and select User Access Rights.
Click to Godown option.
Verify if each user has access to the required Godown
If no Godown is selected for a user, they will not see the stock during billing
Select the appropriate Godown for each user. (Choose Godown if needed)
Navigate to the Sale Bill entry screen
Enter the same item again
You should now see the available stock properly
If the problem persists:
Please submit a support ticket
Our team will get back to you at the earliest possible time
