# Take Real time Customer Feedback at POS Counter

LOGIC has introduced its new customer feedback mobile app to record the customer’s experience.

You can take real time customer feedback at POS counter using this app.

**How to Configure Feedback App**

In order to use Logic Feedback App, you have to activate **‘LOGIC CRM FEEDBACK’** product key on your company as sown below. Only then you can use **Setup Feedback templates**.

<figure><img src="/files/u1qMJbEXXMn1UOBMJ4nb" alt=""><figcaption></figcaption></figure>

**\*\*\*NOTE: The number of times you can use Feeback Template is&#x20;*****50 times per day*****.\*\*\***

Navigate to:

*Setup>Setup Accounts>Setup Customer Database>Setup Feedback Templates*

Create a new feedback template as below.

<figure><img src="/files/85LR7iQrKctt7IxYvFfG" alt=""><figcaption></figcaption></figure>

Example Values you can define while setting up Feedback Templates

<table><thead><tr><th width="254"></th><th width="419"></th></tr></thead><tbody><tr><td>TEMPLATE NAME</td><td>Logic FeedBack</td></tr><tr><td>HEADER</td><td>Welcome to Logic ERP</td></tr><tr><td>SECONDARY HEADER</td><td>लॉजिक ईआरपी में आपका स्वागत है</td></tr><tr><td>FOOTER</td><td>आने के लिए धन्यवाद</td></tr><tr><td>Logo</td><td>Select Company Logo to be displayed(Optional)</td></tr><tr><td>DEFAULT IMAGE</td><td>Default Image To be shown in the App if no Offer is running</td></tr><tr><td>TEMPLATE HEADER</td><td>How was your experience with us today</td></tr><tr><td>SECONDARY TEMPLATE HEADER</td><td>आज हमारे साथ आपका अनुभव कैसा रहा?</td></tr><tr><td>TEMPLATE FOOTER</td><td>आपके बहुमूल्य समय के लिए धन्यवाद।</td></tr><tr><td>DISPLAY SECONDARY LANGUAGE</td><td>Select yes if you want to display Secondary Language</td></tr><tr><td>OFFER 1</td><td>Select Offer Image If Required</td></tr><tr><td>OFFER 1 EXPIRY</td><td>Date till which offer image has to be shown</td></tr><tr><td> </td><td>*You can Select Upto 3 Offers</td></tr><tr><td>MINIMUM BILL AMOUNT</td><td>Feedback prompt will come of if bill amount is greater tha or equal to defined value</td></tr><tr><td>USE FOR RETAIL CUSTOMERS ONLY</td><td>Feedback prompt will come of if retail customer is selected in bill</td></tr></tbody></table>

*\*For Entering values in secondary language, you can use Google Translator and paste the translated text in desired column*

*\*Currently you can only take 1 to 5 Rating as feedback. More options for defining customized questionnaire and send feedback surveys to customers is coming in next update of Logic.*

<figure><img src="/files/YnbWjs0BDz8F9xJbj7sF" alt=""><figcaption></figcaption></figure>

Now, go to the **Sale Voucher Configuration** settings. There, you have to select the Sale Bill Series for which you want to use Feedback template. Then, select the Feedback template type from the list for the selected sale bill series as displayed in the picture below:

<figure><img src="/files/yqWK3ZlEoAVCRtE0FjT0" alt=""><figcaption></figcaption></figure>

Go to the Google Play store and install the **LOGIC Feedback mobile app** in your device.

<figure><img src="/files/ssjDfpMTjIAQsMbuEABF" alt="" width="361"><figcaption></figcaption></figure>

Now, to use the Feedback Template, follow the given steps:

**Step-1** Go to the Sale Bill & generate the QR.

<figure><img src="/files/jqb7YLR3QtqdaZ6DDZod" alt=""><figcaption></figcaption></figure>

**Step-2** Now, go to your mobile device screen and open **LOGIC Feedback** app.

<figure><img src="/files/m6cjgFrEs6NGmJKWNjO8" alt="" width="270"><figcaption></figcaption></figure>

**Step-3** Open LOGIC Feedback mobile app & click on Scan QR Code button.

<figure><img src="/files/ADg25NtvPTC0TT0LdL7g" alt="" width="270"><figcaption></figcaption></figure>

In case you are running any offer, it will get displayed along with Logo, Header, and Footer as shown in the picture below:

<figure><img src="/files/u13IHv3kdVDs5uoq28OF" alt="" width="266"><figcaption></figcaption></figure>

**Step-4** After scanning the code, select the items to generate the sale bill. When you will Click the Save button, the system will ask the customer to give their feedback.

<figure><img src="/files/Y4b5UIT96KSUQ99Wxm07" alt=""><figcaption></figcaption></figure>

You can also cancel the rating step by selecting a ‘cancel reason’ from the list.

**Step-5** The feedback questionnaire will display on the mobile screen. You can ask the customer to rate their experience.

<figure><img src="/files/Dx8SOchDz4OPPCBHdEQ2" alt="" width="270"><figcaption></figcaption></figure>

After customer is done giving rating, “Thank You” message wil get displayed on the mobile device screen.

<figure><img src="/files/rOwlAZao0dCwuM69ZAFO" alt="" width="270"><figcaption></figcaption></figure>

**Step-6** After receiving the feedback from the customer, it will be recorded by the LOGIC.

<figure><img src="/files/Ql8dgueS2ln1wu1IrZwf" alt=""><figcaption></figcaption></figure>


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