License for Product is not Available.

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License for the product is not available error

This tutorial provides a step-by-step guide to resolve license activation errors that may occur while opening the Logic ERP software.


Issue Overview

When launching Logic ERP, you may encounter the following error message:

"The license of the product is not available."

This typically occurs due to:

  • A temporary glitch

  • Server connectivity issues

  • Network configuration problems


Check License Status in Logic Update Manager

  • Open Logic Update Manager This tool is auto activated when your system starts and is accessible from the taskbar.

  • Check the license status:

    • If the license details are not visible, it means the software isn’t activated.


Retrieve Login Details from Common Folder

  • Right-click on the Logic ERP shortcut on your desktop.

  • Select "Open File Location".

  • Navigate to the "Common" folder.

  • Use the search bar to locate LoginDetails.txt.

  • Open the file to view:

    • Username

    • Password

    • Product Key


Reactivate License

  • Copy the Username from the LoginDetails.txt file.

  • Go back to the Logic ERP login window.

  • Paste the username and enter the password.

  • Click Login.

If entered correctly, the license details will be retrieved, and the software will initialize successfully.


Final Step: Launch the Software

  • Once license information is retrieved:

    • Reopen Logic ERP.

    • The software should now load without error.


Still Facing Issues?

If the problem persists:

  • Make sure your internet/network connection is stable.

  • Retry the above steps.

  • If unresolved, post a support ticket via Logic ERP's ticketing system.

Our team will reach out to you in the shortest possible time to help resolve the issue.

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