Existing bills not appearing in sale bill search window

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EXISTING BILLS NOT APPEARING IN SALE BILL SEARCH WINDOW

In this tutorial, we will discuss a common troubleshooting issue that occurs when existing bills do not appear in the sale bill search window. This issue is often due to a corrupt database or an improper close books operation.

Identifying the Problem

• Navigate to the Main Menu and open the Sale Bill window.

• Click on the Modify button and try to search for existing bills.

• You may observe that No Data appears in the search list, even though bills exist.

Resolution Procedure

• Access General Utilities:

  • Go to the Main Menu.

  • Expand the Utilities section and click on General Utilities.

• Run the Required Utility:

  • Open the Main Menu and Expand Utility.

  • In the General Utilities window, click on Update Zero Records for New FI Year.

  • A confirmation message will appear—click Yes to proceed.

• Wait for the utility to finish execution.

• Recheck the Sale Bill Window

  • Return to the Sale Bill window.

  • Click on Modify and attempt to search for existing bills again.

  • The previously missing bills should now be visible.

Still Facing Issues?

If the problem persists even after performing the above steps, feel free to post a support ticket, and the support team will reach out to assist you at the earliest.