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Stock not shown while billing even if it exists in the system

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STOCK NOT SHOWN WHILE BILLING EVEN IF IT EXISTS IN THE SYSTEM

In this tutorial, we'll walk through the steps to resolve an issue where stock is not visible while creating a sale bill, despite being available in the system.

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Issue Overview

  • While entering items in a Sale Bill, the system does not display available stock.

  • This may occur even when the stock exists in the system.

  • The issue is usually related to Godown configuration or user access rights.

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Step-by-Step Diagnosis & Resolution

1. Check if Stock is Actually Available

  • Navigate to: Main Menu and click to Reports & Queries.

  • Select Stock Query.

  • Set Configuration: Closing Stock - Item Wise.

  • Select the item from the search list and create the Report

  • If stock is visible here, continue to the next step

2. Check Stock Godown Wise

  • From the same Reports & Queries section, click on Stock Query Cross Tab

  • Set Configuration: Stock Query – Godown Wise

  • Select the same item and generate the report

  • Observe the Godown where the stock is available (e.g., Main Godown or Nill)

3. Check Sale Voucher Configuration

  • Navigate to: Setup/ Configuration and click on "Sale Voucher Configuration".

  • Choose the appropriate Billing Series

  • Click on Other Settings under the Other Settings-1.

  • Under Defaults-2, check the Default Godown

    • If it's set to Nil, and your stock is in Main Godown, it won’t appear during billing

    • Select Main Godown and untick Nil Godown.

  • Click OK and Save the configuration

4. Check User-Wise Godown Access

  • Navigate to: User Access and select User Access Rights.

  • Click to Godown option.

  • Verify if each user has access to the required Godown

    • If no Godown is selected for a user, they will not see the stock during billing

  • Select the appropriate Godown for each user. (Choose Godown if needed)

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Confirm Stock Visibility in Sale Bill

  • Navigate to the Sale Bill entry screen

  • Enter the same item again

  • You should now see the available stock properly

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Still Facing the Issue?

  • If the problem persists:

    • Please submit a support ticket

    • Our team will get back to you at the earliest possible time

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