# Allow Credit Note Redemption Across Branches

**YouTube:** [How to Enable Credit Note Redemption Across Branches in Billing?](https://www.youtube.com/watch?v=pbfX48AY5E8)

## How to Enable Credit Note Redemption Across Branches in Billing?

This guide explains how to **redeem a credit note issued at one branch (e.g., Head Office) in another branch**, a valuable feature for businesses operating multiple outlets.

***

### **Enable the Feature in Global Settings**

* Open **Logic Admin** and go to **Global Settings**.
* Navigate to the **Sale Return Settings** section.
* Locate and enable the option labeled as: 

> **"**Allow Credit Note Redemption Across Branches"

<figure><img src="/files/Yg1prWJdBHOrflCJnUfZ" alt=""><figcaption></figcaption></figure>

* Enable this setting.
* Click **Save**, then **Restart** the software for the changes to take effect.

***

### **Redeem the Credit Note at Another Branch**

Let’s assume a credit note of ₹1,791 was issued at the **Head Office**. We will now redeem it at a different branch.

* Log in to the **target branch** (where redemption will occur).
* Go to the **Sale Voucher** window and start a new billing transaction.
* After completing item entry, press **F3** or click on the **Payment** button.
* In the payment window, click on the **Link** button.

<figure><img src="/files/lkQnUmv1kuzp6jnLNBBF" alt=""><figcaption></figcaption></figure>

***

### **Enter Credit Note Details**

* A dialog box will prompt for the **Credit Note Voucher Number**.
* Enter the voucher number in the following **strict format**:

  * Series prefix –
  * Document number –
  * Branch code – HYEN
  * Financial year –

  **Complete format:** *SeriesPrefix-DocumentNumber-HYEN-FinancialYear*

  * **For example:** SR-1792-20242025
  * **Note:** No spaces should be included. Use **hyphens** to separate each section.

<figure><img src="/files/VWzehzc0Rxy7bxVrBKG9" alt=""><figcaption></figcaption></figure>

* Press **Enter**, then click **OK**.

***

### **Successful Redemption Confirmation**

* Once the credit note is validated, it will be **successfully applied** to the bill.
* The **bill amount** will be reduced accordingly (e.g., from ₹1,899 to ₹108).
* The **adjusted amount** (₹1,791 in this case) will be shown in the **Adjusted Amount** field.

<figure><img src="/files/zdhV0eLVDYrVz0rSkp9Q" alt=""><figcaption></figcaption></figure>

***

### **Key Benefits**

| Feature             | Benefit                                                                 |
| ------------------- | ----------------------------------------------------------------------- |
| Branch Flexibility  | Customers can redeem credit notes at any authorized outlet.             |
| Central Control     | Settings managed via Logic Admin ensure secure and consistent behavior. |
| Transparent Billing | Credit redemption and balances clearly visible in the transaction.      |

***

### **Tips & Best Practices**

* Always **verify credit note details** before applying.
* Ensure **series prefix and branch codes** are used correctly.
* Regularly **audit cross-branch transactions** to avoid misuse.


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