> For the complete documentation index, see [llms.txt](https://kb.logicerp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.logicerp.com/logic-erp-learning-hub-tutorials-and-best-practices/setups/setup-accounts/setup-customer-database/set-customer-points-configuration/implement-loyalty-program-when.md).
# Implement Loyalty Program When
**YouTube:** [How to Configure Customer Enrollment Thresholds for the Loyalty Program?](https://www.youtube.com/watch?v=73BvQd2UX88)
## How to Configure Customer Enrollment Thresholds for the Loyalty Program?
In this tutorial, we will learn how to configure the **Implement Loyalty Program When** setting in Logic ERP to define when a customer becomes eligible to earn loyalty points. This feature provides two eligibility criteria: **First Bill Value** and **Total Purchase**.
***
### Objective of This Feature
* Define customer eligibility for the loyalty program
* Award loyalty points based on the first bill value
* Award loyalty points after reaching a cumulative purchase threshold
* Prevent loyalty points from being awarded before eligibility criteria are met
* Automatically calculate loyalty points according to the configured loyalty settings
***
### Access to the Customer Points Configuration
* Navigate to the **Set Customer Points Configuration** module.
* Locate the option labeled as:
> **"Implement Loyalty Program When"**
**Available Parameters**
This option provides two eligibility criteria:
* **First Bill Value**
* **Total Purchase**
Let's understand both options one by one.
***
### Configure First Bill Value
* Select **First Bill Value**.
* Enable the option.
* Define the eligibility amount as **₹2,000**.
* Save the configuration.
This means loyalty points will be awarded only when the customer's **first bill value is ₹2,000 or more**.
For this example:
* **₹100 Purchase = 1 Loyalty Point**
* **1 Loyalty Point = ₹10**
### Implement First Bill Value Eligibility
#### **Scenario 1: First Bill Below ₹2,000**
* Create a new customer.
* Generate a Sales Bill of **₹1,200**.
* Save the bill.
* Create a new Sales Bill and search for the same customer.
**Observation**
Since the customer's first bill value was **below ₹2,000**, the customer does not meet the configured eligibility criteria.
**Result**
* No loyalty points are awarded.
* The customer is not yet eligible for the loyalty program.
#### **Scenario 2: First Bill Above ₹2,000**
* Create another new customer.
* Generate a Sales Bill of **₹4,000**.
* Save the bill.
* Create another Sales Bill and search for the same customer.
**Observation**
The customer's first bill value is **₹4,000**, which meets the minimum eligibility criteria of ₹2,000.
**Result**
The customer earns **40 loyalty points** according to the configured loyalty settings.
The customer can now redeem the earned loyalty points to avail a discount.
***
### Configure Total Purchase
Now, let's understand the second eligibility parameter.
* Return to the **Set Customer Points Configuration** module.
* Select **Total Purchase**.
* Define the eligibility amount as **₹5,000**.
* Save the configuration.
This means the customer becomes eligible for loyalty points only after their **cumulative purchase value reaches ₹5,000 or more**.
### Implement Total Purchase Eligibility
#### Scenario 1: Purchase Below the Threshold
* Create a new customer.
* Generate a Sales Bill of **₹4,000**.
* Save the bill.
* Create another Sales Bill for the same customer.
**Observation**
* The customer's cumulative purchase value is still below the configured threshold of **₹5,000**.
* No loyalty points are awarded because the customer has not yet reached the required purchase value.
#### Scenario 2: Purchase Reaches the Threshold
* Generate another Sales Bill for the same customer for **₹2,000**.
* Save the bill.
* Create one more Sales Bill for the same customer.
**Observation**
* The customer's cumulative purchase value has now reached **₹6,000**, exceeding the configured threshold of ₹5,000.
* The customer becomes eligible for the loyalty program and earns loyalty points based on the bill that fulfills the eligibility criteria, according to the configured loyalty point settings.
* The customer can now redeem the earned loyalty points to avail a discount.
***
### Key Benefits
* **Flexible Eligibility:** Choose between First Bill Value and Total Purchase.
* **Controlled Loyalty Rewards:** Award points only after customers meet defined criteria.
* **Better Customer Engagement:** Encourage customers to reach a specific purchase value.
* **Automated Calculation:** Loyalty points are calculated automatically based on configured settings.
* **Easy Redemption:** Eligible customers can redeem their points for discounts.
***
### Important Note
The selected eligibility criteria determine **when the customer becomes eligible to earn loyalty points**. Until the configured threshold is fulfilled, the system will not award loyalty points.
***
### Final Outcome
By configuring **Implement Loyalty Program When**, Logic ERP allows you to control customer eligibility for the loyalty program based on either their **First Bill Value** or **Total Purchase**. Once the defined criteria are fulfilled, the customer becomes eligible to earn and redeem loyalty points according to the configured loyalty settings.
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