> For the complete documentation index, see [llms.txt](https://kb.logicerp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.logicerp.com/logic-erp-learning-hub-tutorials-and-best-practices/billing/setup-appointments/appointments/appointment-reminders.md).

# Appointment Reminders

**Available on:** Desktop · Web · Phone

While Setup Appointments is open, it keeps an eye on **today's appointments** and pops up the **Appointment Reminder** window when clients are due — so nobody is forgotten at the front desk.

## When an appointment shows

Only **today's** appointments are reminded:

* an **Unconfirmed** appointment from **20 minutes before** its start time,
* a **Confirmed** appointment from its **start time**.

An appointment stays on the list for the rest of the day until it is sent to the **Lobby**, checked in, completed or cancelled. If you confirm an appointment before it starts, it leaves the list and comes back at its start time. When **Use For Current Branch Only** is ticked in Configuration, only your branch's appointments are shown.

On the desktop the check runs when Setup Appointments opens and then every **15 minutes**.

## The Appointment Reminder window

**Appointments due** lists each client with their **Name** and **Time**. The client's line is **green** until the start time and **purple** from then on.

The first client is selected when the window opens. Click a client to see their details:

* **Customer Details** — *Name* (or the mobile number if there is no name), *Phone* and *E-mail*.
* **Appointment Details** — *From* and *To* (in red once the start time has passed, green before), *Service* and *Stylist*.

To act on several clients at once, select them all — on the desktop hold **Ctrl** or **Shift** — then click a button.

### **The buttons**

| Button      | What it does                                                                                                               |
| ----------- | -------------------------------------------------------------------------------------------------------------------------- |
| **Confirm** | Sets the selected appointments to **Confirmed** after you answer **Yes** to *"Are you sure you want to update status"*     |
| **Lobby**   | Sets them to **Lobby** — the client has arrived — after the same question                                                  |
| **Cancel**  | Asks for the cancellation reason, then *"Are you sure you want to cancel this Appointment"*. Answer **Yes** to cancel them |
| **Close**   | Closes the window. On the desktop it opens again at the next check if appointments are still due                           |

When the list is empty, the window closes by itself.

> **Example — a busy morning.** At 10:40 AM the reminder pops up with two names: *Neha* at 11:00 (green — Unconfirmed, starting in 20 minutes) and *Arjun* at 10:30 (purple — Confirmed, already started). You phone Neha and she is on her way: select her, click **Confirm** and answer **Yes**. Arjun has just walked in: select him, click **Lobby** and answer **Yes**. Both drop off the list and the window closes. Neha comes back on the list, in purple, from 11:00 — send her to the **Lobby** when she arrives.

## On the web

* The check runs when the page opens and then every **5 minutes**.
* When appointments are due, a **Reminders** button with the number due appears at the top of the page — tap it to open the reminder.
* The window opens by itself only when **new** appointments become due, so it does not keep interrupting you. If another window is open, it waits until you close that one.
* To act on several clients, **tick** their boxes; tap a client to see their details. The time and a coloured bar on the left of each card show green or purple.
* After **Close**, open the reminder again with the **Reminders** button.
* On a phone the reminder opens full screen.


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